FAQs

This is our help page which should hopefully give you all the help and assistance you need to answer any questions you may have. If you cannot find an answer you are looking for please Contact Us

Ordering Online

Add the products to your cart which you would like to purchase. When you have everything in your cart that you want, click on ‘checkout.’ Type in your payment & delivery information, select the method of payment as ‘credit/debit card’ and then click checkout. You will then be able to pay for your goods using your card via the Pay Pal secure online server. Or you can pay with Bitcoin using Bitpay. 

Payment / Security Information

All credit card transactions on our website are handled by the Shopify payment provider, we also use Pay Pal Express Checkout who operate some of the largest eCommerce sites in the world. Your card details are protected by secure server software.  You can find more information about security at www.paypal.com

We accept the following credit and debit cards: MasterCard, Visa, Switch, Solo, Maestro, Delta, JCB and Visa Electron.

  

Dispatch & Delivery

We print the majority of our items in house, however we do also from time to time use a fulfillment company based overseas as they have the best quality shirts and printing technology available, when this occurs you will be notified as the delivery time is longer than doing it in house:

Almost all orders ship from the print shop within 2-4 days of the order being placed.  We have a high success rate simply because of the garment options we offer, most of which are highly available and rarely out of stock.

We ship all mainland Australian Orders by Aus Post Priority Mail.  Large orders can also be shipped by Sendle.  International orders are shipped Aus Post International.

If you live outside Australia, delivery time may vary. It can take up to three weeks for you to receive your goods

Please note: The reason we cannot dispatch any faster is that most of our shirts are print to order, due to the fact that we cannot keep stock of so many designs, colours, styles and sizes etc. We have over 100 variations of each design. We have one of the largest ranges of any online t-shirt retailer and still retain some of the best dispatch times.

Returns

If you are not entirely satisfied with the product please return your unworn and unwashed item within 30 days of checkout and we will give you a full refund or exchange.

BUT please email us first at info@americansport.com.au , detailing your name, email address, order ID and reasons for the return.

All products are extremely well printed using the latest printing technologies. They are 100% cotton and the heaviest weight you need for a t-shirt that will last for years. (185gms).

Machine wash the t-shirt on warm setting, inside out and with like colours. Tumble dry medium. As with all printed t-shirts do not iron the print. We recommend ironing inside out.

Complaints

We do try and keep all our customers happy, for which we have a fantastic record; however the odd thing can go wrong. If you do have a problem please do not hesitate to contact us so we can put it right and stop it happening again in the future.

If you have any complaints about our products or service please email: info@americansport.com.au

Terms & Privacy Policy

You can find our full terms and conditions via the footer menu.

You can find our full privacy policy via the footer menu.